Make sure the firmware and software versions of ORII are up to date along with your phone’s operating system, then try restarting your phone’s Bluetooth and ORII by holding down the two buttons to turn off. Sometimes you might have to forget ORII on your bluetooth settings. Please turn ORII back on and try to pair on Bluetooth again, it should allow you to connect properly this time. If “ORII_BLE” is not connecting, you can go through the app tutorial and there is a pop up button for pairing. If this still does not work, feel free to contact us with more information.